About Delivery

We deliver using a 3.5t tipping truck, please insure you have adequate access to where you would like the logs tipped or bag placed. We require the gateway/driveway to be at least 8ft wide for our truck to pass through. Please make sure any vehicles that could obstruct our vehicle are moved prior to delivery.

Weather- Deliveries cannot be changed on the day due to the weather conditions, logs will be covered and kept dry on the delivery truck, once tipped if nobody is home please leave out a cover and the driver will cover them over.

Delivery time slots - The delivery time slots you choose online are an estimated time of delivery, we will always try our best to stick to them, but sometimes due to unforeseen delays (Traffic, breakdowns, location issues) the chosen time may alter slightly.

We do not offer a stacking service.

Please note any cancellations must be made 24 hours prior to scheduled delivery.

In our busiest months (winter) waiting times may increase.

If delivery address is rural or hard to find please include what3words location.